Return Policy
Last updated: September 16, 2026
Right of withdrawal
We do not apply a general right of withdrawal to our products, as they are not suitable for return for hygiene reasons. The only exception is if the item is damaged on delivery or if we've shipped the wrong product.
Exception — damaged or faulty item
If your item is damaged on delivery or we've shipped the wrong product, you're entitled to make a complaint under applicable consumer protection law. Contact us at sveapeptid@proton.me with your order number within a reasonable time after receipt.
How to make a complaint
Contact us at sveapeptid@proton.me with your order number and photos of the damaged or faulty item, and we'll get back to you with instructions.
Refunds
For an approved complaint due to a damaged or faulty item, we'll refund the full purchase amount to your original payment method, or send a replacement item.