Frequently Asked Questions

Peptides are short chains of amino acids that can act as biological signaling molecules. Different peptides have different properties and research areas.

Our range includes products related to metabolism, body composition, recovery, skin and hair, cognition, energy, and GH-related processes, among others.

Product status and regulatory classification can vary between substances and jurisdictions. Our product descriptions should not be interpreted as a claim that a product is approved for a specific medical purpose.

Product properties vary depending on the substance. We recommend reading the specific product information and, if needed, consulting qualified healthcare personnel.

We work with laboratory testing and quality controls for our products. Information about the current batch and available documentation may vary between products.

Third-party testing means the analysis is carried out by an independent laboratory. The purpose is to verify the product's content and quality based on the current analysis.

Yes. Contact our customer support with the product name and batch information, and we'll help you find relevant documentation where available.

It depends on what you want to learn more about and which product you're looking at. Start with the product description and our peptide guide. If you have medical questions, contact qualified healthcare personnel.

You'll find the most important product information on the respective product page. For a broader overview, you can also use our peptide guide.

Our peptide guide contains information presented as typical protocols and reference information. This information is not individual medical advice.

No. Dosing can depend on several individual factors and should not be based solely on general information on a website. For medical questions, contact qualified healthcare personnel.

Storage varies between products. Always follow the specific product's instructions. For products requiring refrigeration, the correct temperature and storage conditions must be followed.

This varies depending on the product and preparation method. Always check the product's specific information and instructions.

Absolutely. Contact us with the product name and your question, and we'll help you find relevant information.

Choose the product you want to buy, add it to your cart and proceed to checkout. Then follow the instructions for payment and delivery.

If you need to change an order, contact us as soon as possible. Once an order has already been processed or shipped, the ability to change it may be limited.

Contact us as soon as possible if you want to cancel an order. If the order has already been shipped, different rules may apply.

Available payment methods are shown at checkout. The options offered may vary over time.

Payments are handled through the payment solutions shown at checkout, and payment details are processed by the respective payment provider.

Most orders are shipped within one business day.

Standard delivery time is approximately 1–3 business days depending on destination and carrier.

Yes. Once your order has shipped, you'll normally receive a tracking number by email.

Yes. Orders are shipped in neutral packaging with no indication of the contents.

The current shipping cost is shown at checkout. Free shipping applies according to the current terms for orders over the specified threshold.

First check the tracking information. If the shipment isn't updating or seems stuck, contact our customer support with your order number.

Contact us as soon as possible and please send photos of both the packaging and the product along with your order number.

Consumers' right of withdrawal depends on the specific purchase situation and applicable rules. See our returns policy for current information and exceptions.

Contact customer support with your order number before sending anything back. We'll help you with information about the return process.

Some products may be subject to special exceptions, for example for hygiene or safety reasons. Always check the current returns policy before opening the product.

Contact us with your order number and information about what you received, and we'll help you resolve the issue.

No. The information on the website is general product and reference information and should not replace individual medical advice.

This cannot be determined generally, as it depends on the product and the individual's situation. If you take medication or have a medical question, consult a doctor or other qualified healthcare personnel.

Contact qualified healthcare personnel before use if you're unsure, undergoing medical treatment, or have other individual circumstances that could affect use.

No. The information is intended as general product information and should not be regarded as personal medical advice.

You can contact us via our contact page or the email address listed on the website.

We try to respond to all customer inquiries as quickly as possible. Response time may vary depending on the scope of the inquiry and current workload.

For faster help, we recommend including:

• Order number
• Product name
• Your question or issue
• Photos, if it concerns a damaged or faulty product
• Relevant batch information if the question concerns a specific product